Payment and Shipping

What forms of payment do you accept? Do I need a PayPal account to purchase from this store?
You are not required to have a PayPal account to purchase from this store. We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information during the transaction.

How long does shipping take, and where are you shipping from?
The majority of orders will ship within a week of the order being placed, (custom and larger orders being the exception). This store ships from Colorado, USA, through USPS. Orders in the USA are usually fairly quick arrivals (a week or two), international orders may take up to 5-6 weeks to arrive.

Do you need my address?
The address on your Paypal is the address I will be using. Please be sure it is correct before ordering! If it is not, click "contact" to the left and let me know the corrected address, or leave the correct address in the Paypal notes.

Artist Resins and Pendants

How are your casts made?
All pendants and sculptures are sculpted, cast, and hand painted in the US by the artist. They're cast in a sturdy bright white urethane resin, and once painted, they're sealed in a protective varnish. Note: Clear epoxy custom resins are no longer available.

Do you cast year round?
Right now, I don't have the facilities to cast through the winter, although I do keep some winter stock. If you see a pendant or resin out of stock, feel free to e-mail me and ask if it will be available again in the spring.

May I customize/resculpt my unpainted cast?
Yes, as long as you do not re-produce (cast) the customized piece. Feel free to let your imagination run with unpainted casts!
Just as a note, reproduction of any of my work is NOT allowed.

Would your sculptures make a good toy for my child?
No, pendants and sculptures are not meant as children's toys, especially since the varnish is not child safe and the surface can scratch when put up against rocks/dirt/places where kids like to play. These were made to be collectables and should be treated with care.

Do you have any care tips?
While resins are fairly sturdy, care should be taken when handling, (for example, take off any jewelry, avoid dropping, etc.). Resin can warp if left in heat, so avoid direct sunlight and heat. A soft cloth may be used to wipe away any dust if needed. If you have any concerns about your resin/pendant, please try to contact me within the week after recieving the item.

Other FAQ

Do you have a gallery site where your art may be viewed?
Yes, for more info about the artist and commissions, check out the Winter Soul Studios site:
www.wintersoulstudios.com
For an extended gallery:
http://soulofwinter.deviantart.com/

Have more questions?
Feel free to contact me with questions, simply click "contact" to your left. I'm also available through e-mail on my site, and through my Deviantart (listed above). Visit my website for an in-depth pendant FAQ: http://wintersoulstudios.com/aboutfaq.html